Mediation skills for planners

How mediation skills can assist planners – including for collaboration and leadership.

• Thinking about positions and interests of different stakeholders – particularly those positions material to planning
• The use of open questions and the impact they may have on people’s perceptions
• Reframing and how planners might use this to promote a positive discussion
• Understanding non-verbal communication
• Active listening skills as a way of understanding people’s perspectives and demonstrating understanding.
• Managing power imbalances.

The Scottish Mediation Centre present on skills of effective mediation and the benefits to planners.

Presentation taken from Partners In Planning Launch Event
6 September 2018